Your Symantec VIP token helps to keep online banking safe. Enter the SMS code that was sent to your mobile device.This will prompt you to Request SMS Code.Call us so we can de-register your old device.Enter Security Code from your Symantec VIP app (code refreshes every 30 seconds).Enter your credential ID from the Symantec VIP app (this is typically a series of 12 alphanumeric characters).Confirm you would like to de-register token.Click the Ellipses next to you old device and select ‘Delete’.This will prompt you to validate token on your old device.Go to Settings and select ‘Manage Symantec VIP’.Download the Symantec VIP app to your new device.If you don’t have your old device any more you will need to call us so we can remove your old device so you can add your new device. Symantec VIP Quick Start Guide Helping your users Configuration Summary VIP Self-Service Portal: Internal only Enabling the VIP Self Service Portal for internal access only simply requires enabling the capability on one VIP Enterprise Gateway within the environment. If you get a new device, register your VIP token on that device – and don’t forget to delete your old device from internet banking. ![]() your phone, laptop, and tablet) with the same Symantec VIP token you use for your internet banking. If you can’t download the Symantec VIP Access app, please contact us for other options.
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